SERVICE POLICIES

Policies as at 21/01/23

BOOKING FEES

A 50% non refundable booking fee is required to secure all appointments. This must be paid within 2 hours of booking an appointment. Please check your email for all details. If your appointment is less than or equal to $50 you must pay the full price of the service which will be non-refundable as it will count as the booking fee.

If you give 48hours or more notice when cancelling you are able to transfer your 50% booking fee to another time. You can do this only ONCE before you must pay another booking fee for a new appointment.

In the circumstance that I need to reschedule, the 50% booking fee will be transferred to a new appointment time

The fee is in place to secure the time set for your appointment and also protect my own time which I have set out for you. This also covers any time I put into contacting you etc.

There are FOUR options when paying the deposit fee.

1. Bank transfer

2. Genoapay

3.Afterpay

4. Laybuy

NO BOOKING FEE = NO APPOINTMENT (excluding exceptions)

AFTERPAY, LAYBUY AND GENOAPAY

Genoapay, Laybuy and Afterpay is available! Fees may apply.

If you wish to use either of these, please email us. You are able to laybuyAfterpay/Genoapay the entire due amount prior to your appointment HOWEVER PLEASE READ MY POLICIES FOR CANCELLATION

INFILL POLICY

To qualify for an infill you must have 50% or more remaining lashes. You will be charged for a full set if you have less than 50% Remaining. PLEASE COME TO YOUR APPOINTMENT FREE OF EYEMAKEUP.

CANCELLATIONS, NO SHOWS AND RESCHEDULING

IF YOU ARE 10MINUTES LATE TO AN APPOINTMENT IT WILL BE CANCELLED BY US ON THE SPOT AND YOUR DEPOSIT WILL NOT BE ABLE TO BE USED TOWARDS A NEW APPOINTMENT. YOU WILL NEED TO PAY ANOTHER BOOKING FEE TO SECURE A NEW APPOINTMENT. REFUNDS ARE AVAILABLE BY REQUEST (FEES APPLY)

If you do not show up to an appointment without letting us know, we will not take you on as a client for any services.

Same day cancellations incur a fee which is 100% of the service cost. 48hours or more notice is to be given if you decide to Reschedule/change your appointment time or you must pay another 50% booking fee to book/secure a new time.

LATE POLICY

If you are 10 minutes or more late then the artist reserves the right to cancel your appointment on the spot or you may be charged a $30 late fee

AGE POLICY

Under 18s require caregiver/parent consent! And must be present at the beginning of the appointment to sign the waiver form. (they do not have to stay during service)

REFUND POLICY

Any refunds given will be charged a 15% refund and handling fee on the total refund amount. (total refund amount does not include 50% booking fee).

GRACE PERIOD

If you are unhappy with a service, please contact Azaleabeauty within 72hours of your appointment to discuss your concerns. (for lashes - It will be done so with a complimentary 1hour touch up if its the fault of application or products) Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price. Any grace period touch-ups must be booked in within 4 days of the complaint. You must make time or choose to pay for a later date as we will not take being lied to as a joke.

FULL PAYMENTS MADE BEFORE APPOINTMENTS

If you decide to pay in full before your appointment- Any rescheduling made WITH MORE THAN 48HOURS NOTICE will be eligible to have their booking fee used towards another appointment time (only once), however, there will be a 15% handling fee charged for any refunds made on the total refunded amount. Booking fees are non refundable

AFTER HOURS / WEEKEND APPOINTMENTS

Appointments 5pm onwards incur a $20 fee!! You are able to pay this in cash on the day or via bank transfer .

Any appointments on a weekend incur a $40 weekend fee. You are able to pay this in cash on the day or via bank transfer.

By booking an appointment you accept that you have read, understand and agree to all policies.

NOTE FOR TE KUITI: Please let us know if you have lashes on from a previous appointment with a different lash tech as this will result in removal and extra costs. You will also lose out on precious lashing time which could mean less than full lashes as a result

TRAINING POLICIES

BOOKING FEE

A $500 non refundable booking fee must be made within 2 hours of booking your chosen training date.

CANCELLATIONS

BY YOU

You may attend on an alternative date providing you inform us at least 7 days prior to your
original Course date.

If the cancellation by you is due to change of mind and you no longer
wish to attend the course. The $500 booking fee you paid is not refundable.

BY US

We will endeavour to notify you at least 7 days prior to the Course date and advise you of and alternative date/venue OR provide you with a partial refund.

You are able to transfer your $500 booking fee to a later training date IF 7days or more notice is given.

REFUNDS

All refunds will incur a 30% handling fee charge.

PUBLIC HOLIDAYS

Fees

Any appointments booked on a public holiday will incur a $40 public holiday fee.

This policy is to ensure that the trainers and students are fully aware of their responsibilities and work towards gaining mutual benefits.

Please note for the safety when working with tools and chemicals, we do not have children on-premise in our training facilities.

Model and Kit

Students will need to provide models to work on during practical training sessions. Depending on your course option, a professional kit for students to practice on the training days and for use after the training days is included in this course. Other necessary tools and equipment (apart from what's included in the kit) for the training will also be provided.

Graduation process

Students will receive a Certificate of Attendance upon finishing the training.

Once finished, students will need to complete and pass tasks/assignments assigned/instructed by the trainers in order to receive a Certificate of Achievement.

Booking and Payment

A $500 non refundable booking fee is required to secure your spot in the training. The remaining of the course fee must be paid 1 week before the course starts.

The deposit may not be applicable if the student’s booking is at very short notice, thus, full payment for the course will be requested.

If your course payments are not paid in full 1 week prior to course commencement then you will not be allowed to undertake the course and no deferral date will be offered. The student will not be refunded their fees previously paid as they would be deemed a non-attendee.

Rescheduling, Cancelation, Fee & Refund

A $500 booking fee is required to secure your spot after registration and the rest is to be paid in full 1 weeks before the course starts. You must give 7 days notice if you need to cancel. If you do not give adequate notice (7days) In case of rescheduling, cancelation, or no-show, you will be charged 100% of your booking as a cancelation fee.

We might also have to reschedule, cancel the class or not be able to accept your enrolment due to unforeseen reasons. In case of denial, cancelation, or rescheduling, we will inform you 1 week prior to the date of the class. You can either accept or decline to join the class on the rescheduled date.

In case the class is canceled without a rescheduled date, or you decline to join the class on a rescheduled date, or we cannot accept your enrolment due to any reason, your booking fee is considered NON REFUNDABLE, however refund fees will be waived. The refund process will take up to 5-7 days.

REFUNDS

All refunds will incur a 30% handling fee charge.

By registering for a Training Class with Azaleabeautynz, I understand and agree to the following:

I understand and agree that in order to receive a certificate of completion, i must complete case studies to a high standard and pass the in house model assessment.
I understand and agree that my booking fee is non refundable.
I understand and agree that this is a specialty course which means i cannot transfer any payments to a new date unless otherwise organized with the trainers
I understand and agree that if I enroll in the course that will take place in less than 10 days, my booking fee is still non-refundable.
I understand and agree that the class and contents of the Kit are strictly NON-REFUNDABLE after attending the course and receiving the kit.
I understand and agree that I am required to bring my own model. If i need help finding one, i will notify the trainers.
I understand and agree that Azaleabeautynz has Property Rights of the Manuals and Training Program. Copying and publishing is not allowed without written consent of Azaleabeautynz
I understand and agree that Azaleabeautynz Training Manual is for personal use only. Legal actions will be taken against those who copy and/or publish the Azaleabeautynz Training Manuals.
I understand and agree to refrain from copying, disclosing, selling, or offering for sale any and all of the information provided during the training class.
I understand and agree that my remaining balance must be paid in full ATLEAST 7 days prior to my training.
I understand and agree to everything above.

TOOTH GEMS

REMOVAL

When a tooth gem falls off, the glue will remain on the tooth. The remaining glue can be removed by ANY dentist. Remaining glue does not damage your teeth however improper removal of the glue WILL damage your enamel. Azaleabeautynz takes no responsibility for this

GRACE PERIOD

Please contact azaleabeautynz within 24hours if you have any concerns regarding your tooth gem. Improper aftercare will cause the gem to FALL OFF!! You agree that you will look after the tooth gem. Azaleabeautynz will not replace the gem if you are found to not have looked after it.